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Find answers to common questions or get in touch with our support team.
Learn how to book your first car or list your vehicle
Understanding fees, payouts, and billing
Coverage details and filing claims
What to do during pickups, returns, and emergencies
You must be at least 21 years old (25 for certain vehicles), have a valid driver's license, and pass a background check through Checkr. You'll also need a valid credit or debit card for payment.
Hosts keep 85% of the rental price - the highest rate in the peer-to-peer car sharing industry. RAD takes only a 10% service fee to cover platform operations and support.
Yes, every trip includes RAD-provided coverage. Every RAD trip includes required Nevada liability coverage. Full details provided at booking confirmation.
Absolutely! RAD has a non-exclusive listing policy. You're free to list your vehicle on multiple platforms simultaneously. Just make sure to keep your calendar updated to avoid double bookings.
Document any damage immediately with photos and report it through the app. Our insurance covers most damage, though deductibles may apply depending on your protection plan. Our claims team will guide you through the process.
You can cancel through your Trips or Host Dashboard. Cancellation fees vary based on timing - see our Cancellation Policy for full details. Canceling more than 24 hours before the trip start time results in a full refund minus a $25 processing fee.
RAD AI helps hosts create compelling vehicle listings automatically. Just enter your vehicle details, and our AI generates an engaging description highlighting your car's best features. You can edit the result to add your personal touch.
Vehicles are tracked using Bouncie GPS devices (or Tesla's built-in tracking for Tesla vehicles) during active rentals. This helps with theft recovery, emergency assistance, and trip verification. Tracking is only active during rental periods.